Agreeing to these terms
By using hvacmatchusa.com you agree to these terms. If you do not agree, please do not use the site. In these terms, "we" means HVACMatch.
What the service is
HVACMatch is a referral service. We pass your request to an independent heating and cooling company, or to a referral partner acting for one. We do not install, repair or service heating or cooling equipment, we do not handle refrigerant, and we do not hold a mechanical contractor license. We are not a party to any agreement between you and a company. Any estimate, contract, schedule, permit or warranty is between you and that company, and the company sets the price.
No endorsement and no promise of a match
We do not license, inspect or insure any heating and cooling company, and a company's receiving your request is not an endorsement of it. We make no promise that a company will contact you, that one serves your address, that you will be offered a particular price or time, or that the work will be done well or at all. Before you agree to work, ask the company for its license number and check it on your state's licensing board lookup, ask for a written estimate, and confirm who pulls the permit and who carries the insurance.
Information on the site
Guides, cost figures, rules and city pages are general information. Cost figures are estimates for planning, not quotes or offers. Codes, permit rules, fees, rebates and prices change and differ from one city to the next, so a page may be out of date or wrong. Nothing here is heating, cooling, legal, insurance or safety advice.
Safety emergencies
A gas smell or a sounding carbon monoxide alarm is not something to send through a web form. Leave the building, then call 911, then your gas utility's emergency number printed on your bill; our state pages list the numbers. The site's emergency pages repeat this, and the form is not an emergency line.
What we ask of you
Give accurate information, and send a request only for a property you own, rent or manage and are allowed to order work on. Do not submit someone else's details without their permission, use the site to harass anyone, try to break or overload it, or collect data from it with automated tools.
Other websites
The site links to government, utility and other websites. We do not control them and are not responsible for what they say or do.
Our content
The text, design and data compilations on the site belong to us or to the people who license them to us. You may read the pages, link to them and quote short passages with credit. You may not copy the site in bulk or republish it.
Disclaimers and limits on our liability
The site is provided as it is and as available. To the extent the law allows, we make no warranty about it, and we are not liable for the work, conduct, prices or advice of any heating and cooling company, for damage to your property, or for indirect or consequential loss arising from your use of the site. Nothing in these terms limits liability that the law does not let us limit.
Governing law and disputes
The governing law and venue stated here: [to be set by counsel before launch]. This is a placeholder: no governing law or venue has been chosen yet, and counsel must set both before the site goes live. If you have a dispute with us, write to support@hvacmatchusa.com first and give us a chance to put it right. A dispute with a heating and cooling company is between you and that company.
Changes and contact
We may change these terms by posting a new version here with a new date, and using the site after that means you accept the change. Questions go to support@hvacmatchusa.com or the contact page. Mailing address (privacy service): 16192 Coastal Highway, Lewes, Delaware 19958.